Route callers, manage departments and control business call handling with working hours, recordings, logs, missed-call management and automated responses.
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Service Overview
What is IVR?
IVRBuilt around practical business requirements
IVR (Interactive Voice Response) is a call-management system that answers and routes incoming calls using predefined options, departments and business rules. It helps businesses handle calls consistently even when call volumes are high or teams are not immediately available.
The important capabilities are listed once below so you can quickly understand what is available without repeating the same information across multiple sections.
01
24/7 Call Handling
Use automated call handling and routing rules so customer calls can be received beyond normal desk availability.
02
Blacklist Facility
Block or restrict selected numbers according to the configured call-management rules.
03
Real-Time Call Logs
Review incoming call activity and available call details for operational visibility.
04
Working Hours Configuration
Define how calls should be handled during normal business hours.
05
Holiday Mode
Apply a separate call flow or response for holidays and planned closures.
06
Call Recording
Record calls where the configured setup and applicable consent requirements allow it.
07
Missed Call Management
Track and manage missed calls so teams can follow up on unanswered customer enquiries.
08
Auto Reply SMS
Trigger an automated SMS response for configured call events where supported.
09
Welcome Tune & Department Setup
Create a welcome message and route callers to selected departments or teams.
Where It Is Used
Common business use cases for IVR.
These are practical situations where the service can support customer communication, visibility, enquiries or campaign execution.
