Click Connect Media Pvt. Ltd. (“Click Connect Media”, “we”, “our” or “us”) operates www.clickconnectmedia.in. This Privacy Policy explains how information may be collected, used, stored and shared when you use our website, submit an enquiry or engage with our services.
Purpose & Applicability
This Policy applies to website visitors, prospective clients, clients and business contacts whose information is collected through our website, forms, service communications or related interactions. We aim to process information lawfully and transparently, including under the Digital Personal Data Protection Act, 2023 and other applicable privacy laws where relevant.
Information We May Process
Depending on how you interact with us, we may process:
- Name, username, job title, company or business details.
- Email address, phone number and other contact information.
- Billing or correspondence address where required for commercial transactions.
- Project requirements, campaign information, preferred services, interests and communication preferences.
- Information supplied in forms, emails, calls or support conversations.
- IP address, browser, device, page usage and security/log information.
- Location information where you choose to provide it or explicitly permit access.
- Social-media profile or public business information where you contact us through those channels.
How We Collect Data
How We Use Information
- Respond to enquiries and prepare proposals or quotations.
- Deliver, configure, integrate, support and improve agreed services.
- Manage accounts, billing, customer support and business records.
- Operate website functionality and maintain security.
- Understand service performance and improve user experience.
- Send service-related notices and, where permitted, relevant marketing communications.
- Comply with legal, regulatory, telecom, platform or contractual obligations.
- Prevent fraud, misuse, security incidents and unauthorised access.
Log Data, Location & Technical Information
Log Data
When you access our website or services, server or application logs may record information such as IP address, browser type, device data, timestamps, system activity and pages used. This information can be used for security, diagnostics and performance improvement.
Location Information
If a feature requests location access, location data will be processed only when you provide it or grant the relevant permission. You can control device or browser permissions at any time.
Cookies & Similar Technologies
Our website may use session, functional or third-party cookies to support navigation, remember preferences, protect sessions or enable embedded content. Please read our Cookie Policy for more information and browser-control options.
Service Providers & Third-Party Services
We may use trusted vendors for hosting, telecom or messaging routes, payment processing, technical support, analytics, map/embedded content, CRM, email, security or other operational services. Providers are expected to process information only for permitted purposes and subject to appropriate contractual or confidentiality obligations.
Our website may contain links to third-party sites or embedded services. Their privacy practices are governed by their own policies, and we are not responsible for how an independent third party processes your information.
Communications
We may use your contact information to respond to service requests, provide account or campaign updates and send relevant business communications. Marketing communications will be sent only where permitted, and you can request to stop receiving them through the available opt-out method or by contacting us.
The brand may send you updates via SMS, RCS, WhatsApp, or email.
Children's Privacy
Our business services are not designed for children. If we learn that personal data relating to a child has been collected without an appropriate lawful basis or required parent/guardian involvement, we will take reasonable steps to delete or otherwise handle it in accordance with applicable law.
How We Protect Information
We use reasonable physical, administrative and technical safeguards designed to protect information from unauthorised access, disclosure, alteration or loss. No internet transmission or storage method can be guaranteed to be completely secure.
Legal Disclosures
Information may be disclosed where reasonably necessary to comply with law, court orders, regulatory or law-enforcement requests, protect rights or safety, investigate misuse or enforce an agreement.
International Processing
Information may be processed in India and, where a service provider or platform operates internationally, in other permitted locations subject to applicable legal and contractual safeguards.
Your Privacy Rights
Depending on applicable law and the nature of the processing, you may have rights to request information about processing, access or correct personal data, request erasure, withdraw consent, object to certain communications or raise a grievance. Some information may need to be retained for legal, billing, fraud-prevention or contractual reasons.
To submit a privacy request, email info@clickconnectmedia.in. We may need to verify your identity before acting on a request.
Changes to This Privacy Policy
We may update this Policy when our services, legal obligations or data practices change. The revised version will be posted on this page.
