These Terms & Services apply to use of the Click Connect Media Pvt. Ltd. website and to services supplied under an accepted proposal, order, statement of work or other written agreement. If a signed commercial agreement contains different terms, that agreement will prevail for the relevant engagement.
About Click Connect Media Pvt. Ltd.
Click Connect Media Pvt. Ltd. is a Mumbai-based communication and digital growth partner offering Bulk SMS, RCS SMS, Official WhatsApp, Virtual WhatsApp, IVR, Bulk Voice Call, Bulk Email, social media marketing, digital marketing, website design, graphic design, SEO and related campaign services.
Depending on the selected service and technical scope, integrations may be provided through dashboards, APIs or supported protocols and formats. Campaign, automation, bot, reporting and integration functionality can vary by solution, telecom/network provider, third-party platform and approved commercial scope.
Key Definitions
Our Services
Service features, message volumes, supported routes, APIs, response times, platform access, credits, deliverables and third-party dependencies are determined by the approved scope and may change when upstream providers, telecom operators or platform policies change.
Client Responsibilities
- Provide accurate business, KYC, sender, domain and billing details where required.
- Obtain all required permissions, consents and lawful bases before contacting End Users.
- Keep account credentials, API keys, passwords and access tokens confidential and secure.
- Do not send unlawful, misleading, fraudulent, abusive, prohibited or unsolicited communications.
- Include help, preference-management or opt-out mechanisms where required by law, telecom rules or platform policy.
- Ensure campaign content, databases, creatives, offers and claims comply with Applicable Law and third-party platform policies.
- Review and approve creatives, templates, targeting, data and technical configurations before launch where approval is requested.
Technical Support
Where included in the selected plan, we may provide platform access, account/user management, integration guidance, campaign support, logs, dashboards, API documentation or test credentials. Support levels, operating hours, escalation commitments and custom-development charges are governed by the applicable proposal or support plan.
Third-party networks and platforms may impose maintenance windows, rate limits, template approvals, message restrictions, outages or policy changes that are outside our direct control.
Charges, Modifications & Termination
Charges and payment terms are stated in the relevant quotation, proposal, invoice or agreement. We may revise service scope or pricing for future periods with reasonable notice where supplier costs, telecom charges, regulatory requirements or platform rules change.
Either party may terminate an ongoing engagement in accordance with the notice period stated in the signed agreement or proposal. We may suspend or terminate access immediately where reasonably necessary for fraud, security risk, unlawful use, policy violation, non-payment or a binding request from a regulator, telecom operator or platform provider.
Disclaimer & Service Dependencies
Services are provided subject to the agreed scope and third-party dependencies. We do not warrant uninterrupted availability or guaranteed delivery where failures are caused by telecom networks, internet providers, device availability, spam filtering, DND/consent status, platform approvals, third-party systems, force majeure or factors beyond our reasonable control.
To the extent permitted by Applicable Law and the relevant contract, Click Connect Media is not responsible for indirect loss caused by Client misuse, inaccurate data, unlawful content, compromised credentials or third-party outages.
Intellectual Property
Pre-existing software, templates, tools, processes, know-how, website content, code libraries and proprietary systems remain the property of their respective owners. Unless otherwise stated in writing, the Client receives only the license or usage rights necessary to use deliverables for the agreed purpose. Third-party software and platform components remain subject to their own licenses and policies.
Confidentiality
Each party should protect confidential technical, commercial, credential and business information received from the other party and use it only for the agreed engagement. Confidential information should be returned, deleted or retained only as required by law or a legitimate contractual purpose after termination.
Publicity
We may display a Client's name, logo or non-confidential project reference in our portfolio only where permission has been provided or where the applicable agreement permits such use.
Data Privacy
Clients are responsible for ensuring that personal data, contact databases and campaign audiences are collected and shared lawfully. Click Connect Media processes personal data only as needed for the website, enquiry handling, service delivery, support, security, billing and agreed campaign activities, subject to our Privacy Policy and applicable data-protection requirements.
Arbitration & Disputes
These terms are governed by the laws of India, subject to any different governing-law provision in a signed agreement. Where the parties have agreed to arbitration, disputes will be handled in accordance with the Arbitration and Conciliation Act, 1996, as amended. Unless otherwise agreed in writing, the seat/venue of arbitration will be Mumbai and the language will be English.
Nothing in this section prevents either party from seeking urgent interim relief from a court of competent jurisdiction where permitted by law.
Contact Us
Questions about these terms or a service agreement can be sent to Click Connect Media Pvt. Ltd.
