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Service Overview
What is RCS SMS?
RCS SMSBuilt around practical business requirements
RCS SMS is a richer business messaging experience that can combine verified business identity, images, cards, carousels and interactive buttons inside supported messaging apps. It is useful when a campaign needs stronger presentation and clear customer actions.
Why businesses use it
Rich media communication Verified branded presentation Interactive customer actions
Main Capabilities
What you can do with RCS SMS.
The important capabilities are listed once below so you can quickly understand what is available without repeating the same information across multiple sections.
01
Rich Media & Carousel Support
Present images, cards and multiple products, properties or offers in richer campaign formats where supported.
02
Branded Business Profile
Use a recognizable business profile so customers can see who is communicating with them.
03
Interactive Buttons
Guide users toward calls, websites, maps, replies or other supported campaign actions.
04
Customer Engagement
Create more interactive journeys that encourage customers to explore and respond.
05
Secure & Verified Tick
Use verified business communication where platform approval and setup requirements are completed.
06
Detailed Campaign Analytics
Review available delivery and interaction data to understand campaign response.
Where It Is Used
Common business use cases for RCS SMS.
These are practical situations where the service can support customer communication, visibility, enquiries or campaign execution.
